To understand what root cause is, lets first look at how we deal with problems in everyday life. Say at work we suddenly feel unwell. We would probably take some generic medicine such as paracetamol to relieve the symptoms temporarily. If the symptoms continue, we go to the doctor to understand what the reason behind the unwell feeling is. In this simple example, the doctor performs the root cause analysis of the patient by solving the problem at its source. Many times, in both life and business, when faced with a problem, we take the paracetamol approach. Just like feeling